At Zufora Cosmetic, we value customer satisfaction and aim to ensure a smooth experience with every order. This Cancellation & Return Policy outlines the guidelines for cancelling orders and returning products.
Order Cancellations
- Orders can be cancelled before they are processed for shipping.
- Once an order has been shipped, it can no longer be cancelled.
- To cancel an order, please contact our customer service team as soon as possible with your order number.
Exchange & Return Eligibility
We accept returns under the following conditions:
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The item is returned within 24 hours of purchase.
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The item is in its original, saleable condition with all original packaging and tags intact.
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The original receipt must be provided.
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Exchanges are only applicable for items purchased directly from Zufora Cosmetic.
Refund Policy
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We do not offer cash refunds.
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Customers may choose to receive a replacement item instead of a refund.
Return Process
To initiate a return:
- Contact us at info@zuforacosmetic.com with your order number and reason for return.
- Include photo evidence if the item is damaged or incorrect.
- Once approved, you will receive return instructions.
- Returns must be shipped at the customer’s expense unless the return is due to our mistake.
Non-Returnable & Non-Refundable Items
The following items are not eligible for return or refund:
- Opened or used beauty, skincare, and cosmetic products
- Items marked as final sale or clearance
- Gift cards or promotional vouchers
- Personalized, special-order, or limited edition items
Modifications to Policy
Zufora Cosmetic reserves the right to update or modify this policy at any time. Any changes will be posted on our website along with the updated effective date.
If you have any questions about these Cancellation & Return Policy, please contact us:
Zufora Cosmetic
Phone: +6011-5690 8854
Email: info@zuforacosmetic.com
Thank you for choosing Zufora Cosmetic for your beauty and skincare needs