At Zufora Cosmetic Enterprise, we are committed to delivering your beauty and skincare products safely and efficiently. This Shipping Policy outlines our shipping process, timelines, charges, and related terms.
Shipping Coverage
- We currently deliver to addresses throughout Malaysia.
- International shipping may be available for selected countries – please check during checkout or contact us directly.
- Shipping availability is subject to serviceable areas supported by our courier partners.
Order Processing & Shipping Time
- Orders are processed within 1–2 business days after confirmation of payment.
- Standard shipping within Peninsular Malaysia typically takes 2–5 business days.
- Shipping to East Malaysia may take 3–7 business days.
- During peak seasons or public holidays, there may be slight delays.
Shipping Charges
- Standard shipping rates will be calculated and shown at checkout.
- Depending on promotions, free shipping may be offered for orders above a certain amount (e.g., RM200).
- Additional charges may apply for express shipping or shipping to remote areas.
Tracking & Notifications
- Once your order is shipped, you will receive a tracking number via email or SMS.
- You may track your order directly on the courier’s website or via the link provided.
Failed Deliveries & Redelivery
- If a delivery fails due to incorrect address or recipient unavailability, redelivery charges may apply.
- Please ensure someone is available to receive the package at the provided address.
- Unclaimed deliveries after multiple attempts may be returned to us and subject to restocking fees.
Damaged or Missing Items
- If you receive a damaged package or find items missing, please notify us within 48 hours of delivery.
- Photo evidence may be required for verification.
- We will offer a replacement or refund depending on the situation.
Returns & Refunds
- Returns are accepted only for defective, incorrect, or damaged items.
- Products must be unused and returned in original packaging.
- Due to hygiene concerns, opened or used cosmetics cannot be returned unless faulty.
- Approved refunds will be processed within 7–14 business days.
Changes & Cancellations
- Orders can be cancelled before they are processed for shipping.
- Once an order has been shipped, we are unable to cancel or make changes.
- For urgent requests, please contact our customer support as soon as possible.
If you have any questions about these Shipping Policy, please contact us:
Zufora Cosmetic Enterprise
Phone: +6011-5690 8854
Email: info@zuforacosmetic.com
Thank you for choosing Zufora Cosmetic Enterprise for your beauty and skincare needs